AquaFarm is professional software designed for people with a working knowledge of aquaculture science and engineering. Most questions are answered by the resources below.
AquaFarm is built for professionals and researchers with an existing background in aquaculture science, aquatic biology, or aquaculture engineering. It is not general-purpose software, and it is not designed to teach the underlying science from scratch. Users who attempt to operate AquaFarm without a working foundation in aquaculture principles will find the software difficult to apply productively, regardless of how many questions they ask us.
If you are new to aquaculture and exploring whether this field is for you, we suggest beginning with academic coursework or the published literature before investing in AquaFarm. If you are a working professional, researcher, or advanced student in the field — you are the intended user, and the resources below should get you where you need to go.
AquaFarm includes a comprehensive Help system accessible directly within the software. The Help system covers every module, every input field, and every output — with explanations of what each parameter means, how it is calculated, and what range of values is appropriate for different species and system types.
This is your first resource for any question about software operation. Before contacting us, please consult the built-in Help for the specific module or screen you are working with.
The AquaFarm User Manual is installed with the software, on the trial as well as on every paid license — a 900-page comprehensive reference covering every aspect of the software and the science behind it. The Manual documents all quantitative models, species parameters, system-type configurations, and output interpretation guidance.
If you cannot locate the User Manual on your system, contact us at the address below and we will point you to it.
AquaFarm is a Windows desktop application.
Each license is issued for a single installation. If you need multi-seat or multi-user licensing, contact us to discuss options before purchasing.
Visit the Purchase page, select the appropriate license tier, and complete payment. Your license key will be delivered by email, and everything you already have stays where it is. If you have questions about which tier applies to your use case, contact us before purchasing.
Check your spam or junk folder first. If it is not there within one business day of purchase, contact us with your purchase confirmation information and we will resolve it promptly.
The software license does not include project-specific consulting. Douglas Ernst is available for direct consulting engagements on a separate basis. Commercial license holders may inquire about this through the Contact page.
The built-in Help system and User Manual are the appropriate resources for species- and system-specific questions. We are not able to provide individual coaching on aquaculture methodology through email support.
If your question is not answered by the Help system, User Manual, or FAQ above, use the Contact page. Please describe the specific issue clearly, including what module or screen you are working with, what you are trying to accomplish, and what result you are getting instead. Vague requests take significantly longer to resolve.
We respond to support inquiries on a best-effort basis. Response times may vary. We do not provide phone support.